Shipping & returns


Generally, orders will ship within one business day (Monday through Friday). When your order ships, we will send you verification with a tracking number. Because of vendor limitations, can only ship within the continental US. In addition, we do not process orders requested to ship to freight forwarding services.  Please use the Notes section of our order form to request a signature upon delivery or to make us aware of other special requests.

**We offer free shipping on most orders $99 and over.  Items that do not qualify for free shipping include large equipment like wakeboards, SUPS, kayaks, skis, snowboards, etc.  Our shipping rates are fixed and are not negotiable.  You will be contacted to pay the shipping cost when applicable and can choose to pay it or cancel the order for a full refund.

Damaged Shipments

We care about your satisfaction and our gear. We ship all orders securely packed in sturdy packaging. Despite our best efforts, items may be damaged in transit. Play it safe and inspect your shipment for damage before accepting it. If the packaging looks damaged, open the box and thoroughly inspect the condition of your new item before accepting the package. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.


Returned or exchanged items need to be new, unused & unworn, in their original condition. This means we need tags on products, packaging in perfect shape, and everything looking spiffy. All parts must be complete, undamaged, unaltered, and unassembled. Returns need to be made within 30 days of the date the item was shipped. (Shep’s reserves the right to deny any returns that do not meet the above criteria.)

How to do it:

You’re welcome to return your item to our Downtown Wausau store or by any shipping method you like. If returning your product to our store location, be sure to bring your original invoice. If sending the item back to us, you are responsible for the cost. Original shipping costs are not refunded. To send your item back to us, follow these instructions.

-Print and fill out this form.

-Pack the item back into its original box (or other clean, sturdy packaging) and be sure to include your packing list and return form along with all tags, pamphlets, and warranty information, parts and attachments.

-Ship package to:

Shepherd & Schaller

Attn.: Web Store

324 Scott St.

Wausau, WI 54403


Your credit card will be refunded (amount less shipping fees) within 5 days of receiving your merchandise.  We will call you at the phone number provided on your Order for your credit card, as we do not keep your credit card information.


Exchanges are subject to availability. If the item you request for a exchange is not available, you will be contacted and a refund will be processed.


Most warranties are handled with the manufacturer directly. Shepherd & Schaller offers no warranty of our own. If you believe you have a warranty issue, look at the manufacturer’s website for warranty help or contact Shep’s for guidance on how to connect with the manufacturer.