SHIPPING FROM SHEP’S
Generally, orders will ship within one business day. Rush orders (expedited shipping) placed before 11am will ship same day. You will be contacted via contact information associated with your order on the rare occasion that your shipping is delayed. When your item ships, we will send you verification of shipment with a tracking order for your convenience. Because of vendor limitations, Shepssports.com can only ship within the continental US. In addition, we do not process orders requested to ship to freight forwarding services. Orders placed to be shipped to Hawaii or Alaska will require extra shipping fees. You will be contacted with the additional cost and can choose to pay the shipping fee or cancel the order. Our shipping rates are fixed rates and are unfortunately not negotiable. We strive to keep deals coming your way by offering free shipping on most orders $99 and over.
We care about our gear and your satisfaction. We ship all orders securely packed in sturdy packaging. Despite our best efforts, items may be damaged in transit. Play it safe and inspect your shipment for damage before accepting it. If the packaging looks damaged, open the box and thoroughly inspect the condition of your new item before accepting the package. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.
RETURNS & EXCHANGES
Returned or exchanged items need to be new, unused & unworn, in their original condition. This means we need tags on products, packaging in perfect shape, and everything looking spiffy. All parts must be complete, undamaged, unaltered, and unassembled. Returns need to be made within 30 days of the date the item was shipped. (Shep’s reserves the right to deny any returns that do not meet the above criteria.)
How to do it:
You’re welcome to return your item to our Downtown Wausau store or by any shipping method you like. If returning your product to our store location, be sure to bring your original invoice. If sending the item back to us, you are responsible for the cost. Original shipping costs are not refunded. To send your item back to us, follow these instructions.
-Print and fill out this form.
-Pack the item back into its original box (or other clean, sturdy packaging) and be sure to include your packing list and return form, and all tags, pamphlets, and warranty information, parts and attachments.
-Ship package to:
Shepherd & Schaller
Attn.: Web Store
324 Scott St.
Wausau, WI 54403
Your credit card will be refunded (amount less shipping fees) within 5 days of receiving your merchandise.
Exchanges are subject to availability. If the item you requested for an exchange is no longer available, you will be contacted and a refund will be processed.
Most warranties are handled with the manufacturer directly. Shepherd & Schaller offers no warranty of our own. If you believe you have a warranty issue, look at the manufacturer’s website for warranty help or contact Shep’s for guidance on how to connect with the manufacturer.