General terms & conditions

Our Guarantee

Shep’s wants to make your shopping experience pain-free. We specialize in performance equipment that gets you outside & having fun, and we want our shopping process to reflect that excitement. We guarantee we'll do all we can to make your experience the best it can be. 

ShepsSports.com Customer Service

Our Web Store Customer Service department is available at 715-845-2345 Monday-Friday from 9am-6pm CST. Orders or inquiries sent outside our normal business hours will receive a reply promptly when we reopen. (Holiday hours may vary).

Order Processing

Orders will process within 24 hours of purchase when placed during Customer Service hours. When placed outside of CSH, orders will be processed within 24 hours of reopening. (Orders placed Friday afternoon will ship on Monday). For security reasons, we reserve the right to verify ordering authenticity before shipping.

Thank you for your purchase!

Orders will ship within one business day (Monday through Friday). We will email you an invoice/receipt and Fedex tracking number.

  • Because of vendor limitations, Shepssports.com can only ship within the continental US. In addition, we do not process orders requested to ship to freight forwarding services. 
  • We offer free shipping on most orders.  Items that do not qualify for free shipping include large or heavy equipment like bikes, wakeboards, paddleboards, skis, snowboards, etc. It is cost prohibitive to ship kayaks.
  • Our shipping rates are fixed. 
  • In some cases, you will be contacted to pay an additional shipping/handling cost and can choose to pay it by phone or cancel the order for a full refund.

Damaged Shipments


We care about your satisfaction and our merchandise so we securely pack all orders in sturdy packaging. Despite our best efforts items could be damaged in transit. If possible, inspect your package for damage before accepting it.  If you discover shipping damage after you have accepted a shipment (or it was left at the door without signature) you will need to file a claim directly with the shipping company.

Returns & Exchanges

Returned or exchanged items need to be new, unused & unworn, in their original condition. This means we need tags on products and everything looking spiffy. All parts must be in place, complete, undamaged and unaltered. Returns must be made within 30 days of receipt. (Shep’s reserves the right to deny any return that does not meet the above criteria.)  

Here's how to return your purchase

Refunds

If you choose not to provide your credit card information on our return form, we will call you at the phone number provided on your original Order to ask for your credit card to issue a refund. Your credit card will be refunded (amount less shipping fees) within 5 days of receiving your merchandise.

Exchanges

Exchanges are subject to availability. If the item you request for a exchange is not available, you will be contacted and a refund will be processed.

Warranties

Most warranties are handled with the manufacturer directly. Shepherd & Schaller offers no warranty of our own. If you believe you have a warranty issue, look at the manufacturer’s website for warranty help or contact Shep’s for guidance on how to connect with the manufacturer.

Release of Liability

We want our friends to be safe. We urge you to use care and caution when enjoying any of the products you buy from our downtown Wausau, WI store or web store. Shepherd & Schaller will not be held responsible for any problems, injuries or accidents that occur as a result of the use of products we sell. Use, play, practice at your own risk.

Shepherd & Schaller Sporting Goods highly recommends that ski bindings be installed only by a dealer authorized to do so. We will not be liable for binding work performed elsewhere, even when equipment was purchased from our store.

Please note that you are making a purchase from Shepherd & Schaller Sporting Goods, not from the manufacturers directly.

Product Descriptions

Shepherd & Schaller makes every effort to be as accurate as possible when providing product descriptions and prices. We can’t guarantee that we didn’t make an error here or there, so we are not held responsible for mistakes or discrepancies on product descriptions or information pages. Colors may vary based on your computer monitor. If a product purchased from Shepherd & Schaller is not as described or expected, your sole remedy is to return it in an unused condition subject to the terms of our Return Policy.

Please note that bases of snowboards often vary depending on the size of the board. One photo may be shown, but the base of your board may be a different color or pattern. They're all awesome. Don't be worried. 

Privacy Policy
Your name, address, phone number & email address that are collected when you place an order stay within our secure server. We will not share your information with anyone, but use it to give you the best customer service possible as you order with our online store.


As always, please contact us by email (web@shepssports.com) or phone (715-845-5432) regarding web or order questions. We'll contact you by email or phone if there is a problem or question with your order.

If you'd like to receive periodic emails about our products and promotions, please connect with us by following the sign-up link on Facebook.)