Effective Date: November 28, 2023
This Privacy Policy ("Policy") explains how Shepherd and Schaller, Inc. and our affiliates (collectively, "shepssports," "we," or "us") collect, use, and disclose personal information about you. This Policy also describes the privacy rights and choices you have with respect to your personal information. We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you. Contents
This Policy applies to personal information we collect both online and offline, including when you access or use our websites and mobile application (collectively, the “Services”), shop in our store, attend our events, outings, or trips, contact customer support, or otherwise interact with us.
We may change this Policy from time to time. If we make changes, we will notify you by revising the Effective Date above and, in some cases, we may provide you with more prominent notice (for example, by adding a statement to our homepage or sending you a notification), such as in connection with making material changes to this Policy. We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you.
Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you become a member; make a purchase from us; access and use our Services (including when you write a review or participate in other interactive areas of our Services); create an online account or profile; sign up for or participate in contests, promotions, customer experience research, surveys, mailing lists, events, outings or trips; engage with us via social media platforms; and when you email, call, chat, or otherwise communicate with us.The types of information we may collect include your name, address, phone number, email address, ZIP code, photos, videos, social media usernames, demographic information, information about your interests, outdoor activities, and preferences, the content you post to the interactive areas of our Services, and any other information you choose to provide. If you make a purchase from us, we work with third party payment processors to collect and process your payment information.
In some cases, we may also collect information you provide about others, such as when you provide emergency contact information, purchase a gift card for someone and request that we deliver it electronically, decide to purchase and ship products to someone, or create and share a gift registry. We will use this information to fulfill your requests and will not send communications to your contacts unrelated to your requests unless they separately engage with us or consent to receive communications from us.
Information We Collect Automatically. When you access or use the Services or shop in our stores, we automatically collect certain information about you, including:
Information We Collect from Other Sources. We may also receive information about you from other sources. For example:
Information We Infer or Derive About You. We may derive information or draw inferences about you based on the information we collect. For example, we may infer that you are looking to purchase new ski gear or other products based on your website browsing behavior and past purchases, or we may use your IP address to draw inferences about your approximate location.
We use the information we collect about you to provide the products and services you request and customize your experience with us. We also use the information we collect to:
In certain circumstances, we disclose (or permit others to directly collect) information about you.
We are based in the United States and process and store personal information on servers located in the U.S. We use third party service providers that may be located in, or have servers in, another country.
Account Information. You can access, correct, or delete certain information stored within your online account at any time by logging into your online account.
Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. You can also adjust certain cookie settings. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Legal Basis for Processing. When we process your personal information, we will only do so when:
Retention. We store other personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Policy.
Your Rights. By submitting personal information to us or our service providers, you consent to the collection, use, disclosure, and transfer of your personal information in accordance with this Policy and as permitted or required by law. You may withdraw your consent at any time by contacting us at [email protected]. If you withdraw your consent (of if you decide not to provide certain personal information), you acknowledge that we may not be able to provide you with certain products, services, or information.
If you have any questions, comments or concerns about this Policy or about our privacy practices, please call Customer Service at 1-715-845-5432 send an email message to [email protected]. You may also direct your privacy-related comments or questions to the following address:
Shepherd and Schaller Attn: Privacy / 324 Scott St / Wausau, WI 54403